Effective Date: [June 11, 2025]
Thank you for using YAXOK. This Refund and Payment Policy outlines how payments are processed and under what circumstances refunds may be issued.
1. Payment Terms
- All payments for services provided by YAXOK (including premium features or subscriptions) must be made in advance unless otherwise stated.
- Prices are listed in [your local currency] and are inclusive of applicable taxes, unless noted otherwise.
- We use secure third-party payment gateways to process transactions. Your financial information is not stored on our servers.
2. Subscription and Billing
- Subscription plans (if applicable) are billed on a recurring basis (e.g., monthly or annually) as specified during signup.
- By subscribing, you authorize us to charge your chosen payment method at the beginning of each billing cycle.
- You may cancel your subscription at any time via your account settings. Your cancellation will take effect at the end of the current billing period.
3. Refund Eligibility
We want you to be satisfied with your experience. Refunds may be issued under the following conditions:
- Accidental Purchase: Contact us within 7 days of payment for review.
- Service Failure: If you experience a confirmed service disruption or failure that prevents usage.
- Duplicate Payment: If the same payment was made twice for the same service.
Refunds will not be issued in cases of:
- Change of mind
- Partial use of the service during a billing period
- Failure to cancel before renewal
4. How to Request a Refund
To request a refund, please contact our support team at billing@yaxok.com with the following details:
- Your full name and registered email
- Date and amount of the transaction
- Reason for your refund request
Our team will review your request and respond within 5–7 business days.
5. Currency and International Charges
All charges are made in [your base currency]. If you are paying from a different country, exchange rate differences and international processing fees may apply.
6. Chargebacks
If you initiate a chargeback without contacting us first, we reserve the right to suspend your account and dispute the chargeback through the payment processor.
7. Policy Updates
We may update this Refund and Payment Policy from time to time. The latest version will always be available on our website.
Need Help?
If you have questions or concerns about billing, please contact us:
Email: billing@yaxok.com
Support Center: https://yaxok.com/help